Privacy Policy

Last updated: October 13, 2026

Introduction

Welcome to JobForge. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our job management platform and integrated services, including our QuickBooks Online integration.

Information We Collect

Account Information

When you create a JobForge account, we collect:

  • Name and email address
  • Company information
  • Password (encrypted)
  • Profile preferences

Business Data

Through your use of JobForge, we store:

  • Client/customer information
  • Quote and invoice data
  • Job and project details
  • Time tracking records
  • Files and documents you upload

QuickBooks Integration Data

When you connect QuickBooks Online, we collect and store:

  • OAuth access tokens (encrypted with AES-256-GCM)
  • QuickBooks company name and ID
  • Customer, estimate, invoice, and payment data from QuickBooks
  • Sync history and status information

Security Note: All QuickBooks OAuth tokens are encrypted at rest using industry-standard AES-256-GCM encryption. We never store your QuickBooks password.

Phone Calls and Text Messages

When a business connects a phone number to JobForge, we keep a log of its calls and text messages (the phone numbers, date, time, length and message text) in that business's account. Two features are off until the business turns them on:

  • Call recording: the call is recorded and the recording is saved with the call log. Before anything is recorded, the other person hears that the call is recorded, who is recording it and why, and how to reach the business without being recorded.
  • Transcription: a written transcript of the recorded call is created and saved with it.

Calls, texts, recordings and transcripts are carried and stored by our telephone provider, Twilio, and are used only to give the business a record of its own conversations.

Usage Information

  • Log data (IP address, browser type, pages visited)
  • Device information
  • Feature usage analytics

How We Use Your Information

To Provide Our Services

  • Create and manage your account
  • Store and organize your business data
  • Sync data with QuickBooks Online (when enabled)
  • Generate reports and analytics
  • Process payments through integrated services

To Improve Our Platform

  • Analyze usage patterns to enhance features
  • Identify and fix technical issues
  • Develop new functionality

To Communicate With You

  • Send service notifications and updates
  • Respond to support requests
  • Share important platform changes

How We Share Your Information

We Do NOT Sell Your Data

We never sell, rent, or trade your personal information or business data to third parties for marketing purposes.

Service Providers

We share data with trusted service providers who help us operate JobForge:

  • Hosting: Vercel (application hosting)
  • Database: Neon (PostgreSQL database)
  • Email: Email service provider (transactional emails)
  • QuickBooks: Intuit (when you enable the integration)

All service providers are bound by data protection agreements.

QuickBooks Integration

When you connect QuickBooks Online, we synchronize data between JobForge and your QuickBooks account according to your sync settings. This data exchange is:

  • Controlled entirely by you (you can disconnect anytime)
  • Limited to the data types you enable (clients, quotes, invoices, etc.)
  • Secured with OAuth 2.0 authentication
  • Subject to Intuit's privacy policy for QuickBooks Online

Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

Data Security

Encryption

  • In Transit: All data transmitted between your browser and our servers uses TLS/SSL encryption
  • At Rest: Sensitive data (passwords, OAuth tokens) is encrypted using AES-256-GCM
  • Database: Access restricted to authorized personnel only

Access Controls

  • Role-based access control (ADMIN, EMPLOYEE)
  • Secure authentication with JWT tokens
  • Automatic session expiration

QuickBooks Token Security

  • OAuth tokens encrypted with AES-256-GCM and random IV
  • Automatic token refresh before expiration
  • Tokens revoked immediately upon disconnection

Your Rights and Choices

Under Canadian privacy law you have the rights below. To use any of them, contact our Privacy Officer (see "Who We Are and How to Contact Us"). We will respond within 30 days and may ask you to confirm your identity first.

Access

You can see most of your account and business information in JobForge at any time. You can also ask us for a copy of the personal information we hold about you, how we have used it, and who we have shared it with.

Correction

You can update your profile and business details in JobForge. If anything we hold about you is inaccurate or incomplete, you can ask us to correct it.

Withdrawing Consent

You can withdraw your consent to how we use your personal information at any time, subject to legal or contractual limits and reasonable notice. We will tell you what withdrawing means for your use of JobForge. You can stop marketing emails at any time with the unsubscribe link in any of them.

Getting a Copy of Your Data

To get a copy of your business data, contact the Privacy Officer and we will send it to you.

QuickBooks Integration Control

You have full control over the QuickBooks integration:

  • Enable/Disable Sync: Turn synchronization on or off anytime
  • Select Data Types: Choose which entities to sync (clients, quotes, invoices, payments, time entries)
  • Disconnect: Revoke QuickBooks access tokens and delete integration settings

Note: Disconnecting QuickBooks does not delete your data in either JobForge or QuickBooks. It only stops synchronization and revokes access tokens.

Account Deletion

To delete your account and all associated data, contact the Privacy Officer. Deletion is permanent and cannot be undone.

Data Retention

  • Active Accounts: Data retained as long as your account is active
  • Deleted Accounts: Data deleted within 30 days of account deletion
  • Sync Logs: QuickBooks sync logs retained for 90 days
  • Backups: Backup data may be retained for up to 90 days after deletion

Cookies and Tracking

JobForge uses cookies for:

  • Authentication: Keep you logged in (httpOnly secure cookies)
  • Preferences: Remember your settings and preferences
  • Analytics: Understand how users interact with the platform

You can disable cookies in your browser, but some features may not work properly.

Third-Party Services

QuickBooks Online

When you use the QuickBooks integration, your use of QuickBooks Online is governed by Intuit's Privacy Policy: intuit.com/privacy/statement

Links to Other Sites

JobForge may contain links to third-party websites. We are not responsible for the privacy practices of external sites.

International Users

JobForge is hosted in the United States. If you access JobForge from outside the U.S., your information may be transferred to, stored, and processed in the U.S. By using JobForge, you consent to this transfer.

Children's Privacy

JobForge is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through a notice on the platform. The "Last updated" date at the top indicates when the policy was last revised.

Who We Are and How to Contact Us

JobForge is operated by CabForge Systems, a company based in Nelson, British Columbia, Canada. CabForge Systems is responsible for the personal information described in this policy and handles it under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act.

We have designated a Privacy Officer who is accountable for our compliance with this policy. For questions, requests or complaints about your personal information, contact the Privacy Officer:

  • Email: support@job-forge.app (subject line "Privacy")
  • Mail: Privacy Officer, CabForge Systems, 510 Sixth Street, Nelson, BC, Canada
  • Website: www.job-forge.app

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request details about the personal information we collect
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: We do not sell personal information
  • Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at the email above.